GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

Order processing

1. Basic price is file modification Stage-1 or SCR off, full order can be calculated by press on proper line.

2. Any order or question require full information: make, model, engine, power, year and current DTCs.

3. If ECU no tested solution, we can offer to develop modification up to your demand with several test files to flash and report result.

4. After order you will have a page that show current process and possible actions.

5. Our working time: 9:00-19:00. Orders after 17:00 can be moved to next day, if not enough time to process it.

6. Time of answer depends on current load, usually up to 1-2 hours to review a file and up to 2-3 hours to send required solution.

7. If you need files ASAP, than choose urgent work with extra payment +25% - and you will get a file in 1-2 working hours after payment, even if regular line is closed.

8. Weekend file service also possible, but can require double time to answer.

Terms of using

All information and files provided for personal work with one particular case.

1. Any work require proper tools to write files, make diagnostic, reset and read parameters of ECU (counters, timers, soot / ash, sensors, etc).

2. We do the best to make your order safe to work longer as it possible. All systems outside of order list will work as on stock, only related DTCs can be disabled.

3. For writing should be used same tool as read this file at this time.

4. After writing: connect scanner to check DTC and working parameters (Soot / EGT / Diff pressure), clear all and save picture before and after erase.

5. In case of any problem contact support with information: file name that used, DTC and parameters you get from scanner. We will do the best to solve your case during next working hours.

6. You are responsible for ensuring that your use of the files does not violate the laws of the country of use, and you understand that the software created may only be used for competition purposes or on closed courses and is not intended for use on public roads

 

 

 

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